President, Monroe Ratchford
Mr. Ratchford has over 30 years of expertise in process improvement, organizational performance management, strategic planning, BPR, Six Sigma, and applications of international standards (ISO). This includes experience with CACI, Institute for Quality Management, Inc., General Electric, MCI WorldCom, Nortel Networks, and the U.S. Air Force. He has worked with dozens of public and private sector clients to improve organizational performance. He has led over 200 process improvement teams. Mr. Ratchford is a four time winner, “Best Process Improvement Team in America,” the Quality Cup, from USA Today and RIT.
Mr. Ratchford graduated from the US Air Force Academy with a degree in History and served as the Wrestling Team Captain. After graduation, Monroe began a series of assignments as an aircraft maintenance officer, performing maintenance management on 9 different aircraft systems (B-52, F-4G/E, F-15, etc.) His military career included assignments in flight line maintenance, intermediate maintenance, weapon system testing, weapon system acquisition, strategic planning and quality management. His last operational assignment was as the Commander of the largest military squadron in the U.S. Air Force. He culminated his military career at the Pentagon.
Upon retirement from the Air Force, Monroe applied his love for quality principles as a Six Sigma Master Black Belt with General Electric, GE Capital. Monroe went on to apply his quality expertise as an external quality consultant for Verizon and Nortel Networks. He has led teams to higher levels of performance and cost savings with each organization. He has taught dozens of Six Sigma Green, Black, Executive, and Champion classes in DOD, private and Intelligence sectors.
Most recently, Mr. Ratchford served as a quality consultant to the National Geospatial-Intelligence Agency (NGA) to improve their operational processes and build strategies. He helped NGA become the first organization in America to achieve ISO 9000-2000 (Organizational Management), ISO 27001 (Information Security), ISO 20000 (IT Best Practices, ITIL) certifications simultaneously.
He is married to the former, Ms. Sue Hatton of Talihina, OK. Sue was one of the first females to attend the Air Force Academy and is also a quality professional. They have a daughter Kristine, attending college now. And, because he won’t let them forget, they have a mischievous black Lab, Elrond --yes, named from the Lord of the Rings character.